Frequently Asked Questions
Everything importers usually ask before placing an order. Still have questions? Reach us on WhatsApp anytime.
Orders & Payment
What is your minimum order quantity (MOQ)?
Our MOQ is 1 unit for standard models, so you can test quality before placing bulk orders. Mixed-model containers are welcome.
What payment methods do you accept?
We accept T/T (bank transfer), L/C for large orders, and PayPal or Western Union for sample orders. Standard terms are 30% deposit with 70% balance before shipment.
Do you support OEM / ODM?
Yes. We offer logo printing, custom colors, voltage adaptation (110V/220V), plug standard changes and packaging design.
Production & Shipping
How long is the production lead time?
Standard models in stock ship within 7–15 days. Bulk or OEM orders typically take 25–35 days depending on quantity.
What shipping terms do you offer?
We support EXW, FOB, CIF and DDP. Door-to-door DDP is available for selected destinations.
Quality & Service
Do your machines carry CE or other certifications?
Yes. Our core models hold CE and CB certificates. We provide certificate copies and test reports before you place an order.
What warranty do you provide?
All machines carry a 12-month warranty covering manufacturing defects, with free spare parts for warranty issues.
What after-sales support can I expect?
English operation manuals, wiring diagrams and video tutorials with every machine. Support answers within 12 hours on working days via WhatsApp, LINE or email.
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